News>AFNet State of Mind: Comm techs keep Wolf Pack connected
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Airman 1st Class Joseph Pandolfo, left, 8th Communications Squadron client systems technician, and Senior Airman Joshua McMaster, right, 8th CS CST, head out to find the location of a work order request, July 26, 2012, on Kunsan Air Base, Republic of Korea. Requests are now submitted through the Air Force’s new Enterprise Service Desk located at Lackland Air Force Base, Texas. (U.S. Air Force photo/Senior Airman Jessica Hines)
Airman 1st Class Joseph Pandolfo, left, 8th Communications Squadron client systems technician, and Senior Airman Joshua McMaster, right, 8th CS CST, look over a computer ticket request on Kunsan Air Base, Republic of Korea, July 26, 2012. Computer ticket requests are now processed through a centralized Air Force location and filtered to the appropriate installation for assistance. (U.S. Air Force photo/Senior Airman Jessica Hines)
Airman 1st Class Joseph Pandolfo, left, 8th Communications Squadron client systems technician, waits for Senior Airman Joshua McMaster, right, 8th CS CST, to open a switch box, July 26, 2012, on Kunsan Air Base, Republic of Korea. The switch routes internet to all networked computers in the building, which CSTs use to trace connections back and forth. (U.S. Air Force photo/Senior Airman Jessica Hines)
Airman 1st Class Joseph Pandolfo, left, 8th Communications Squadron client systems technician, helps identify a patch number on a switch board as Senior Airman Joshua McMaster, right, 8th CS CST, watches, July 26, 2012, on Kunsan Air Base, Republic of Korea. To trace a specific computer to the switch, the CST looks for a port number on a wall the computer is connected to and identifies the number on the switch. (U.S. Air Force photo/Senior Airman Jessica Hines)
Senior Airman Joshua McMaster, 8th Communications Squadron client systems technician, works on a computer at his workcenter on Kunsan Air Base, Republic of Korea, July 26, 2012. CSTs now respond to customer computer request through the Air Force Enterprise Service Desk at Lackland Air Force Base, Texas. (U.S. Air Force photo/Senior Airman Jessica Hines)
by Senior Airman Jessica Hines
8th Fighter Wing Public Affairs Office
8/6/2012 - KUNSAN AIR BASE, Republic of Korea -- Adjusting to the Air Force's network migration, Client Systems Technicians at the Wolf Pack now work directly with a centralized location to accommodate customer requests.
Airmen with the 8th Communications Squadron respond to ticket requests all over base to help and repair computer problems. Requests are now submitted through the Air Force's new Enterprise Service Desk located at Lackland Air Force Base, Texas.
